Operational Manager

Description

Job Summary: The professional will be responsible for managing administrative, operational, and team routines, ensuring service quality and smooth establishment operations. Key Highlights: 1. Leadership and supervision of kitchen and cashier teams 2. Management of administrative and operational routines 3. Customer service and problem resolution **Work Location:** North Shopping **Salary:** BRL 3,000.00 \+ Variable bonus upon target achievement **Payment Schedule:** 15th and 30th of each month **Benefits:** On-site meals, Transportation Allowance, Partnerships with higher education institutions, discounts at partner optical stores, and professional growth opportunities. **Responsibilities:** * Monitor and respond to corporate emails; * Process fiscal invoices; * Record and track COGS (Cost of Goods Sold); * Conduct price quotations and negotiations with suppliers; * Monitor and control unit inventory; * Prepare and update COGS and inventory spreadsheets; * Manage documentation required for inspections and shopping center regulations; * Perform price adjustments and system updates; * Manage staff uniforms; * Develop work schedules and organize team operations; * Provide customer service and client support; * Resolve daily operational issues; * Supervise the buffet, ensuring food quality, presentation, and restocking; * Conduct food tastings and quality checks of served items; * Guide, supervise, and lead kitchen staff and cashiers; * Verify operation of hot and cold food stations, ensuring food preservation standards; * Check functionality of the store's operational system; * Perform cash reconciliation, closing, cash withdrawals, and cash drawer replenishment. **Requirements:** * Restaurant industry experience is a plus * Experience leading teams * Organizational skills and sense of responsibility * Strong communication skills and professional demeanor * Basic knowledge of administrative routines Compensation: BRL 3,000.00 \- BRL 6,000.00 per month Benefits: * Partner agreements and commercial discounts * Meal Voucher * Transportation Allowance Work Location: On-site