SYSTEMS ASSISTANT

Description

Job Summary: We are seeking a Systems Assistant to support school financial management with technology, developing strategic and innovative solutions. Key Highlights: 1. Commitment to human value and an inclusive environment 2. Focus on Pride of Belonging, Intelligence, Innovation, and Results 3. Opportunity to transform education through technology Kedu is a platform that drives school growth through strategic financial management solutions. Leveraging technology and innovation, we help educational institutions achieve sustainability and transform lives through education. Here, our commitment is to human value—providing an inclusive and welcoming space for the development of every individual. If you take Pride in Belonging, act with Intelligence and Innovation, and aim for High-Level Results, apply now for our open position: **Systems Assistant**. This is your place! **Responsibilities:** * Receive, log, and categorize system-related tickets; * Perform Level 1 and Level 2 diagnostics for system incidents and failures; * Support root cause analysis of incidents and propose preventive solutions; * Ensure clear, solution-oriented communication with users and technical teams. **Required Knowledge and Skills:** * Currently pursuing a bachelor’s degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related fields; * Basic knowledge of programming languages (e.g., HTML, CSS, JavaScript) and databases (SQL, MySQL, or PostgreSQL); * Basic knowledge of system and network monitoring tools; * Familiarity with operating systems such as Windows and Linux; * Fundamental concepts of information security and best practices for data backup and recovery.