DIGITAL CONSULTANT

Description

Job Summary: Professional responsible for qualifying and enriching the customer database, conducting active prospecting and portfolio maintenance, and supporting the sales team with a focus on opportunity conversion. Key Highlights: 1. Qualify and enrich the customer database 2. Conduct active prospecting and maintain the customer portfolio 3. Support tracking departmental goals and opportunity conversion **Job Description:** ---------------------- Qualify and enrich the database, ensuring correct information entry into the CRM platform during customer contact; Identify and add potential customers to the CRM database using external sources (e.g., Brazilian Federal Revenue Service, Sintegra, etc.); Implement and keep updated in the CRM the customer portfolio database, including information on the customer’s industry segment, installed equipment base, corporate structure, and other relevant data; Report lead progress daily via CRM, including details such as location and industry segment. Conduct active prospecting and maintain the customer portfolio by objectively presenting the company’s products. Record prospecting activities, customer interactions, and calls in the CRM, aiming to commercialize the company’s product mix in accordance with commercial policy. Respond to customers via email, phone, website, and WhatsApp, redirecting inquiries to responsible personnel when necessary; Plan weekly calls and portfolio coverage appropriately using the CRM software, aligned with the daily contact target and utilizing the script prepared by the department for customer outreach; Support tracking departmental goals, focusing on opportunity conversion through reinforcement with the sales team and close follow-up with customers regarding their needs until deal closure; **Mandatory Requirements:** ------------------------------ * Experience in the sector is desirable. * Familiarity with Salesforce CRM is desirable. * Microsoft Office Excel **Desirable Requirements:** -------------------------- * Currently pursuing a Bachelor’s degree in Engineering, Business Administration, or related fields. * Proven experience in active customer prospecting. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Health Insurance (Unimed); Dental Insurance (Odontoprev); WellHub (Wellness service); VIVA Psychology (4 free monthly sessions); Transportation Allowance; Company shuttle service; On-site cafeteria (breakfast, lunch, and afternoon snack); Christmas bonus; Wedding gift; Partnership agreements with affiliated companies; Profit and Results Sharing Program. **Work Location:** ---------------------- TRACBEL VEÍCULOS ITAITINGA **Working Hours:** ------------------------ 7:45 AM to 5:33 PM **Additional Information:** --------------------------- Effective communication: Ability to present products, negotiate, and maintain strong customer relationships. Negotiation and persuasion: Convince customers of the best solution and handle objections. Interpersonal relationship: Build trust and foster customer loyalty. Proactivity: Anticipate customer needs and seek new sales opportunities. Resilience: Handle rejections and market challenges effectively. Organization and time management: Prioritize tasks and optimize visits and contacts. Results orientation: Work with targets and consistently strive to exceed them. Adaptability: Engage effectively with diverse customer profiles and adapt to market changes.