Job Summary: Manage and coordinate the customer service team, ensuring quality and collaborating to enhance the customer experience at an innovative company. Key Highlights: 1. Experience in managing customer service teams 2. Ability to lead and motivate a team 3. Opportunity for growth within the company **Opportunity:** We are seeking a Customer Relationship Supervisor to join the YOU.BPOTECH team. This is an on-site position offering the chance to be part of an innovative company in the customer service industry. **Responsibilities:** * Manage the customer service team * Coordinate activities and ensure service quality * Monitor and analyze performance metrics * Collaborate with other departments to improve customer experience **Requirements:** * Experience in managing customer service teams * Knowledge of customer service processes and problem resolution * Ability to lead and motivate a team * Communication and conflict resolution skills **Benefits:** * Collaborative work environment * Access to professional development programs * Safe and pleasant work environment * Opportunity for growth within the company Minimum Education: Bachelor's Degree * Transportation Allowance * Medical Assistance * Dental Assistance * Day Off * Total Pass * Internal Opportunities * Meal/Meal Voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
