The Commercial Service Analyst is responsible for providing high-quality support to customers and potential customers, promoting efficient and agile communication through various channels. Their role involves conducting in-person, virtual (via video), digital channel, and phone support, as well as handling back-office tasks that require subsequent analysis and specialized treatment. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information about products, services, and procedures. It is essential to systematically and up-to-date register all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—into corporate systems. They are also responsible for reviewing documents related to service activities, ensuring compliance and efficiency in internal processes. Minimum Education: High School (Secondary Education) * Discounts at partner universities * Wellhub (Gympass) * Childcare assistance * Transportation allowance * Meal allowance * Medical assistance