Description
Job Summary:
Responsible for first-level support to platforms and users, analyzing operational issues and providing technical support via telephone.
Key Highlights:
1. Provide first-level technical support
2. Deliver phone-based support
3. Analyze operational issues
Schedule: 05:10\-11:30, 5x1 shift
Experience
6 months of experience in the field or related areas
Education
Completed High School
Qualifications
Not specified
Knowledge
Technical training in IT is desirable; basic knowledge of hardware, software, and telephony equipment; familiarity with TCP/IP. Note: Experience may be substituted by education.
Responsibilities
Responsible for first-level support to the company's platforms and users; analyze operational issues; provide telephone support; understand the technical requirements of requested services; perform duties according to technical service knowledge.
Minimum Education: High School (Secondary Education)
* Meal Allowance, Transportation Allowance
* Medical and Dental Plan
* Life Insurance, University Partnership Programs, Gympass, Career Development Plan