IT Assistant - Maceió

Description

Job Summary: Technical support for internal customers, incident and service request resolution in healthcare environments, with a focus on ITIL and ServiceNow. Key Highlights: 1. Incident and service request handling across multiple healthcare units 2. Hardware maintenance and configuration in corporate environments 3. Work with ITIL best practices and ServiceNow Job Description Internal customer support; Handling incidents and service requests at clinics, PAS (Primary Health Care Units), hospitals, and administrative buildings, following ITIL best practices and using the ServiceNow service portal, documenting all actions performed; Resolution and support for incidents/service requests related to Wi-Fi and Ethernet networks; Maintenance/configuration of desktops, notebooks, printers, patient check-in kiosks, self-service terminals, and password keypads; Monitoring and addressing the existing backlog in the support queue; Meeting service level indicators. Requirements Completed High School education Preference given to candidates currently pursuing a higher education degree in Information Technology or related fields. Proficiency in Excel Desirable knowledge of operating systems, VPN, Microsoft 365, internet, back-office/hospital printers, desktop and notebook hardware support, Wi-Fi and Ethernet networks, DNS, DHCP, Active Directory; Minimum Education Level: High School (Secondary Education) * Dental Care * Medical Care * Pharmacy Benefit Program * Transportation Allowance * Totalpass * Interclube (discount program) * Meal Allowance * Life Insurance * Corporate University