Job Summary: Manage service and operations contracts, lead high-performance teams, and focus on customer satisfaction and optimization of financial and operational results. Key Highlights: 1. Strategic vision and results orientation 2. Development of high-performance teams 3. Opportunities for growth and innovation **Responsibilities and Duties** * Define and execute the contract strategy with a long-term perspective, aligned with company objectives and customer needs. * Serve as the primary point of contact and relationship manager for the client, adopting a consultative approach, anticipating requirements, and strengthening the partnership. * Identify opportunities for innovation, digital transformation, and evolution toward BPO models, promoting efficiency and scalability gains. * Monitor market trends and propose solutions that add value to the business. * Represent the contract before senior company leadership, demonstrating ownership mindset and results focus. * Recruit, develop, and engage high-performance teams, fostering a culture of excellence, collaboration, and accountability. * Conduct performance evaluations, individual development plans, and recognition initiatives. * Ensure a healthy, inclusive work environment aligned with company guidelines. * Manage conflicts ethically and effectively, promoting integration and synergy across departments. * Act as an inspiring leader, encouraging ownership and a sense of belonging. * Manage all operational and financial contract indicators (KPIs, SLAs, productivity, quality, costs). * Ensure strict compliance with contractual requirements, legal regulations, and quality standards. * Prepare and monitor the contract budget, ensuring profitability and sustainability. * Identify and implement cost-reduction and efficiency-enhancement initiatives. * Prepare management reports and strategic analyses to support decision-making and reporting to the executive board. * Achieve 100% compliance with the Safety Master Plan, ensuring people’s and operations’ integrity. **Requirements and Qualifications** * Completed High School education. * Valid driver’s license, Category A/B or B (definitive and current). * Preferred: Experience with BPO-model contracts. * Mandatory: Proven experience in managing service or operations contracts, including direct responsibility for team management, performance indicators, and client relationship management. * Basic knowledge of management tools such as Advanced Excel, Power BI, or other performance monitoring systems (ERP or CRM). * Behavioral Competencies (if applicable) **Selection Process Steps** * Application * HR Interview * Requirements Validation * Technical Interview * Hiring **Welcome to the Infotec World!** We are Infotec Brasil, a nationally recognized company specializing in outsourcing services, processes (BPO), and personnel. In 2025, we celebrate 40 years of excellence, operating across the Oil & Gas, Energy, Mining, and Steel industries. Our purpose is to enable our clients to focus on their core strategies while we manage operational efficiencies. To achieve this, we seek professionals eager to make a difference, grow, and innovate with us. If you are passionate about challenges, continuous learning, and wish to join a dynamic, collaborative, and transformative culture, come experience the **\#BlueAndOrangeCulture**. At Infotec, employees are the protagonists of their own journeys. We offer a comprehensive ecosystem of support, development, and recognition, featuring: * Employee Support Center (CAC): Human-centered support from onboarding through daily operations; * Infotec Academy: Technical and behavioral training pathways promoting continuous learning; * My Recognition: Our gamified platform recognizing and valuing individual and collective achievements, also serving as an active internal communication channel; * Collaborative, agile, and results-oriented environment; * Genuine growth opportunities based on meritocracy; * Active diversity and inclusion policy, respecting and valuing diverse backgrounds, origins, and perspectives; * Projects with major national companies focused on operational excellence. **\#JoinTheTeam**
João Silva
Indeed · HR
João Silva
Indeed · HR
