Junior Workplace Support Analyst - Sorocaba

Description

Job Summary: Providing end-user support and assistance in a technology environment, ensuring prompt and efficient resolution of incidents and interaction with global support teams. Key Highlights: 1. Level 1 Support / Internal Field Support and Legacy Application Support 2. Windows 11, Office 365, and IT Device Support 3. Global Support Interaction and Escalation to Level 3 Support Multinational Technology Company hiring: Workplace Support Analyst. Your responsibilities will include: Level 1 Support / Internal Field Support; Assistance regarding Windows 11, Office 365, mobile telephony, system formatting and configuration, and end-user support for notebooks, desktops, printers, and other IT equipment; Support for client legacy applications (prior training provided); Activation of backup or contingency equipment; Occasional remote support to other locations; Interaction via email in English with Global Support (ability to read and reply using a translator); Escalation to Level 3 Support (Simpress and other vendors); Delivering agile, high-standard assistance, guiding users during operations, ensuring complete incident resolution and proper logging of information in the ticket management system. Requirements: - Preferred: Completed or currently pursuing a Bachelor's degree. - Technical expertise in software/hardware maintenance and configuration, networks, and programming. - Mandatory: Networking knowledge; familiarity with applications and mobile devices. - Familiarity with ticket management tools. Preferred: English proficiency Fixed remuneration: R$ 2.144,47 Medical assistance Dental assistance Life insurance Meal allowance Career development plan Profit-sharing program (PLR) up to 4 monthly salaries Minimum Education: Technical Course * Life Insurance * Meal Allowance * Dental Assistance * Medical Assistance