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Job Summary: The Analyst will control, support, and resolve IT demands for health assistance services, including technical support, system management, and security application. Key Highlights: 1. Provide technical support to staff and resolve equipment issues. 2. Perform maintenance and configuration on various technological devices. 3. Manage network, email, and institutional system users. To provide health assistance services and join the professional team of Hospital e Maternidade Sotero de Souza, which delivers medical-hospital care in the São Roque region, Analyze, control, and support departmental requests regarding information technology demands via telephone, internal systems, or in person. Additionally, interface with vendors to align actions. **Job Responsibilities:** Provide technical support to staff; install and configure software and hardware; or resolve equipment issues, either on-site, by phone, or remotely; Perform maintenance or configuration on computers, laptops, telephones, Smart TVs, smartphones, tablets, cameras, and printers; Manage network, email, and system users through actions such as creation, blocking, deletion, and password reset; Contact IT service providers; Maintain inventory management of the Institution’s IT equipment; Participate in implementation of new projects; Validate and implement Information Security policies on the Institution’s equipment; Assist in executing equipment, software, and operating system maintenance plans; Prepare and keep updated documentation regarding equipment and other operational content; Log incidents in ticketing systems; Issue technical opinions. **Working Hours:** 40 hours per week **Benefits:** Meal allowance; On-site meals; life insurance; childcare assistance; transportation allowance (per Law No. 7418 of 16/12/85 and Decree No. 95.247/97 – Article 9). **Work Location:** São Roque **EXTERNAL CANDIDATES:** Completed High School; Technical Course in Information Technology; Desirable experience using ticketing systems (adhering to relevant SLAs) and providing remote, telephone, or on-site support; Desirable proficiency in operating systems (Windows) for end-user support, Windows Server (basic), and Linux (basic); Desirable proficiency in word processors, spreadsheets, databases for small users, and presentation software (MS Office Professional / Open Office); Basic understanding of routers/networks; **Application Period:** 07/02/2023 to 07/07/2023 **Selection Process Stages:** Curriculum evaluation; Management evaluation; Exam and/or situational test and/or interview; Admission medical examination; Document submission. (All stages are eliminatory.) **NOTE:** INVITATION TO PARTICIPATE IN THE SELECTION PROCESS IS SENT VIA EMAIL. ALL POSITIONS ARE AVAILABLE TO PEOPLE WITH DISABILITIES. **Minimum Educational Requirement:** Technical Course
