Processing Agent

Description

Job Summary: We are seeking a Processing Agent (customer service + technical) to join our Visa and Education department, focusing on customer support and immigration process management. Key Highlights: 1. Direct customer support and assistance via email and telephone 2. Management and organization of documentation for immigration processes 3. Strategic support in visa application procedures **About Immi** Founded in 2012, Immi is a pioneer in providing visa and immigration consulting services in Canada, recognized for its close client relationships and effective communication. We respect your goals and recommend the best steps to maximize success in each process. **Job Description** We are looking for a **Processing Agent (customer service\+technical)** to work remotely in our Visa and Education department — a professional who is organized, detail-oriented, and enjoys handling processes and challenges. **Main Responsibilities:** * Initiate customer service by sending initial guidance required to begin the process, and subsequently presenting application steps; * Provide customer support via email and telephone, clarifying questions based on official information, receiving necessary documents, and following up on deadlines to expedite the process; * Conduct preliminary review of received documentation and advise customers on required adjustments; * Update the CRM (HubSpot) and Drive (Central File), managing client folders; * Support the manager in defining the optimal strategy for the client’s application process; * Prepare application materials, such as checklists, questionnaires, homework, etc.; * Complete immigration system forms according to the applicable program; * Perform administrative support tasks for the process manager; * Record, control, monitor, and implement corrective and preventive actions for process/department KPIs; * Participate in company-organized and promoted alignment meetings and training sessions; **Requirements:** * Completed undergraduate degree (Tourism, Business Administration, International Relations, or related fields); * Experience in visas and immigration; * Experience in customer relationship management; * Proven proficiency in Microsoft Office suite; * Ability to communicate clearly and concisely (verbally and in writing); * Familiarity with Google Workspace (Docs, Sheets, Slides); * Experience using CRM systems; * Document analysis experience is a plus; * Intermediate English proficiency; * Personal computer and suitable environment for remote work (Home Office); * Availability Monday through Friday (44 hours per week); **Desired Skills:** * Organized and detail-oriented; * Proactive and capable of working independently; * Strong interpersonal skills and ability to collaborate effectively in teams; * Self-confidence; * Flexibility to manage and resolve unexpected situations; * Sense of priority, as urgent tasks may arise; * Sales orientation; **More About This Role** Employment Type: CLT (Consolidation of Labor Laws) Work Schedule: Full-time position, up to 44 hours per week, Monday to Friday. Salary: R$ 2\.600,00 Benefits: * Meal allowance or food voucher ($28\.99 per working day of the month); * Health insurance plan, effective after probation period; Good luck! Job Type: Full-time/CLT Compensation: R$2\.600,00 per month Selection Question(s): * Do you have a computer and an appropriate location for remote work? * What is your English proficiency level? Basic, intermediate, or advanced? * Do you have PROVEN experience with immigration services? Education: * Completed undergraduate degree (Mandatory) Experience: * Customer service (Mandatory) Work Location: Remote