Systems Manager

Description

Job Summary: Lead, manage, and develop support teams for SAP environments, satellite systems, and the Linx DMS ERP system, defining and implementing IT operations strategies and managing the system portfolio. Key Highlights: 1. Leadership of multidisciplinary support teams (N1, N2, N3) 2. Strategic management of IT operations and system portfolio 3. Serving as the primary escalation point for critical incidents **Job Description:** ---------------------- \- Lead, manage, and develop Level 1, Level 2, and Level 3 support coordination teams for the SAP (Agribusiness) environment and satellite systems, as well as provide support for the Linx DMS ERP system for Dealerships and corporate back-office systems (Senior, Merx, Zeev, APIPass). \- Define and implement the IT systems operations strategy, including incident, problem, change, configuration, release, and service-level (SLA/SLO) management for all systems under your responsibility. \- Manage the system portfolio, ensuring stability, performance, and adequate support for the Linx DMS ERP system for Dealerships, and for corporate back-office systems—Senior (for HR/Payroll, if applicable), Merx, Zeev, and integration platforms (APIPass)—as well as systems in the Agribusiness segment. \- Establish and monitor performance indicators (KPIs) across all operational areas, promoting continuous service improvement and cost optimization. \- Strategically manage contracts with IT service providers, including AMS (Application Management Services) for SAP (Agribusiness) and satellite systems, and specific vendors for the Linx DMS system (Dealerships) and corporate back-office systems, ensuring quality, SLA compliance, and alignment with business needs. \- Serve as the primary escalation point for critical incidents and crises, managing resolution and communication with stakeholders at all organizational levels. \- Supervise and approve architectures for support solutions and technical enhancements, ensuring maintainability, scalability, and security of systems. \- Manage the budget for the IT Systems Operations area, controlling expenses, optimizing investments, and reporting financial performance. \- Promote a culture of knowledge management, documentation, and collaboration among operations teams and with other IT and business areas. \- Ensure compliance with information security policies, IT governance, and applicable regulations (e.g., LGPD) across all operations. \- Collaborate with business areas to understand their needs and ensure IT services are aligned and delivering value. \- Lead process optimization initiatives and adoption of new technologies to enhance the efficiency and quality of IT systems operations. \- Prepare and present executive reports on IT systems operations performance, risks, and strategic initiatives to senior leadership. **Essential Requirements:** ------------------------------ * Availability for 100% on-site work. * Completed undergraduate degree in Computer Science, Computer/Software Engineering, Information Systems, IT Management, or related fields. * Experience managing IT Systems Operations, leading multidisciplinary support teams (N1, N2, N3\) and coordinators in complex environments. * Proven experience managing a diverse ERP system portfolio, preferably SAP (S/4HANA or ECC), in complex environments. * Experience with integration platforms (e.g., CPI, APIPass, MuleSoft, etc.). * Solid experience managing IT vendor contracts (AMS, consulting, software), including negotiation and performance management. * Experience in budget management and strategic IT planning. * Experience in crisis management and business continuity planning. * Knowledge and practical experience with ITIL frameworks. * Comprehensive understanding of ERP system architectures (preferably SAP systems for Agribusiness and Linx DMS for Dealerships). * Familiarity with project management methodologies (PMBOK, Agile). * Knowledge of ITSM tools (Jira Service Management, ServiceNow, etc.). * Proficiency in SLA/KPI management and preparation of managerial and executive reports. **Desirable Requirements:** -------------------------- * Knowledge of COBIT or other IT governance frameworks. * Knowledge of IT process automation (RPA, scripting). * Knowledge of Cloud Computing (AWS, Azure, GCP). * ITIL Expert / Managing Professional / Strategic Leader. \- Project Management certifications (PMP, PRINCE2\).\- * SAP certifications (managerial or technical). * Postgraduate degree or MBA in IT Management, Business Management, or related fields. * Experience in the agribusiness sector and/or vehicle/machinery dealership sector. * Advanced/Fluent English (for interaction with global vendors and technical documentation). **Employment Type:** -------------------------- Contractor (PJ) **People with Disabilities (PCD):** -------- NOT APPLICABLE **Benefits:** --------------- **Work Location:** ---------------------- Anne Frank, 969 \- Hauer \- Curitiba/PR **Working Hours:** ------------------------ 8:00–12:00, 13:12–18:00