OPERATIONS SUPERVISOR

Description

Job Summary: Manage the Backoffice team for the Toll Management product, aiming to develop competencies, operational and systemic efficiency, and enhance customer experience. Key Highlights: 1. Growth opportunities in a multicultural and dynamic environment. 2. Focus on continuous improvement and process optimization. 3. Leadership with an owner's mindset and team management. Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. **Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.** Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Responsible for managing the Backoffice team focused on the Toll Management product, aiming to develop employee competencies as well as operational and systemic efficiency. Identify necessary improvements for daily scenarios, ensuring more satisfactory results, increasing service levels and enhancing customer experience. **Responsibilities** * Support the team and collaborate synergistically with coordination to achieve results; * Responsible for team feedback, aiming at growth and development of potential; * Ensure that designed processes are executed correctly and with information quality; * Manage area indicators and propose improvements targeting continuous improvement; * Structure backoffice areas with indicator management and data-driven decision-making; * Contribute to improvement projects, focusing on process optimization, system automation, and cost reduction; * Perform administrative routines aiming at productivity, accuracy, service quality, and customer satisfaction. * Administrative processes related to the team, hiring, and terminations. **Mandatory Requirements** * Currently pursuing a Bachelor’s degree in Business Administration, Economics, Engineering, or related fields; * Strong communication skills and ability to manage conflicts; * Team-oriented mindset; * Ability to work with goals; * Enthusiasm for challenges; * Proactivity and strong communication skills; * Proficiency in Excel, including formulas, charts, data management, and analysis; * Decision-making ability; * Leadership and initiative, owner's mindset; Resilience; Organization, discipline, and motivation. **Apply now and Vibe with Us!**