Systems Coordinator

Description

Job Summary: The Systems Coordinator leads the systems area, ensuring operational excellence, data security, continuous evolution, and alignment with business objectives, while coordinating teams and technologies. Key Highlights: 1. Systems Leadership and Operational Excellence 2. People and Project Management with Agile Methodologies 3. Focus on Innovation and Continuous Process Improvement #### **About the Systems Coordinator Role** **Join a living ecosystem where the future of business is created and experienced every day. Be part of this transformation!** At LUZA Group, passion, perseverance, and the drive to overcome limits define our path to success. Founded in 2006, we are a Portuguese multinational with over 1,200 talented professionals and a significant business volume. With presence in strategic markets such as Portugal, Spain, Morocco, Brazil, Mexico, the United States, and China, we deliver innovative solutions in engineering, IT, design, consulting, Industry 4.0, training, and recruitment. Everything we do is powered by the talent of our people. **This is a moment of growth and opportunity. The future belongs to visionary minds. Join us!** **Responsibilities and Tasks of the Role** **The Systems Coordinator is a professional responsible for leading the systems area, ensuring operational excellence, data security and integrity, continuous evolution of systemic solutions, and alignment with the organization’s business objectives. This position is accountable for coordinating teams, processes, projects, and technologies, ensuring that corporate systems effectively and securely support company operations.** * Coordinate systems analysis processes and tactical-level activities, including planning, identifying issues, evaluating implemented solutions, discussing, proposing, and defining improvement and process qualification actions to meet demands and contribute to the strategic goals of the unit/company. * Manage people, including performance monitoring, delegation of responsibilities, feedback delivery, workforce allocation planning, hiring, dismissals, promotions, performance evaluations, vacation scheduling, and other related activities. * Ensure necessary resources are available for teams to carry out their activities within parameters defined by the company. * Jointly administer, with the immediate supervisor, the organization’s corporate system, its database, integrations, and management of administrative, technical, and managerial processes. * Diagnose needs for implementing changes to the company’s corporate system. * Propose and implement new IT solutions, identifying supply options, technically evaluating proposals together with the infrastructure manager and supervisor, and subsequently testing and monitoring new and/or modified systems, collaborating with end users to assess performance and improvements. * Coordinate interactions with vendors of software used in company administration, including contracts, support, and implementation of enhancements. * Be responsible for developing, maintaining, and validating procedures related to processes under their responsibility. * Identify potential suppliers and contract external services when necessary, overseeing service delivery. * Support business areas in developing key users. * Lead demand and systems project portfolio management, covering requirement gathering, analysis and refinement of business needs, prioritization, internal team capacity assessment, identification and management of external resources, and budgetary control—aiming to optimize resource allocation and maximize the value delivered by IT solutions. * Be directly accountable for results in areas under their responsibility, taking action to ensure achievement of defined objectives. * Control departmental budget, monitoring planned versus actual expenditures and reporting discrepancies and their causes to the immediate supervisor; jointly develop corrective action plans. * Qualify processes by identifying, promoting, and implementing innovative and differentiated solutions, validating applicability of new technologies, knowledge/practices, and tools. * Ensure appropriate use and raise awareness regarding conservation of available resources (machines, equipment, tools, uniforms, PPE), in compliance with Safety Standards, and encourage workplace cleanliness and organization. * Comply with, enforce, and promote adherence to company policies and procedures, quality and environmental management, and occupational health and safety standards. **Mandatory Requirements** * **Required:** + People Management: Apply appropriate methods and techniques for managing teams, such as situational leadership, conflict resolution, feedback techniques, coaching, mentoring, among others. + Agile Methodologies and Project Management. + Office Suite: Applications facilitating daily tasks, such as document creation and updates, presentation preparation, report generation, communication, etc. (Word, Excel, PowerPoint, Outlook, Teams, among others). + Information Security: Ability to apply internal information security processes (policies, procedures, and practices for handling and confidentiality of information and systems). + Practical experience and functional knowledge of integrated corporate systems (ERP such as SAP, TOTVS, Primus, Oracle EBS; CRM such as Salesforce; BI platforms), including modules, integrations, and customizations. + Ability to elicit complex business requirements, analyze existing processes, identify bottlenecks, and propose efficient technological solutions. Includes knowledge of modeling techniques (UML, flowcharts, process diagrams). + Interpersonal Relationship Skills: Knowledge of techniques to foster positive team relationships through empathy, motivation, engagement, and collaboration. **Additional Requirements** * + Familiarity with container and orchestration technologies enabling applications to be packaged and executed in isolated and scalable environments—relevant for application modernization. + Deeper knowledge of frameworks and practices ensuring quality, availability, usability, integrity, and security of data throughout its lifecycle. **What We Offer** * Wellhub; * OnHappy; * Sesc; * Flexible Working Hours.