\- Provide courteous and objective customer service; \- Identify customer needs and provide technical and financial support via telephone and chat; \- Negotiate outstanding debts, always seeking the best solution for customers within company policies and procedures; \- Perform new activations, technology migrations, and contract renewals; \- Prevent cancellations (retention); \- Provide information about products and services; \- Sell equipment and accessories; \- Conduct banking analyses, payment processing, bank file submissions and returns; \- Register and remove records from credit protection agencies; \- Track and send customer invoices (NF). Prerequisites: \- Completed high school education, customer service experience, strong verbal and written communication skills; \- Preferred if prior experience in the telecommunications industry. Work schedule: 12x36 shift rotation Employment type: Full-time CLT Compensation: Starting at R$1\.748,86 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Life insurance * Meal voucher * Food allowance * Transportation voucher Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
