Job Summary: Responsible for customer service, product presentation, organization and receipt of goods, clarification of inquiries, and registration of complaints—ensuring efficient and productive high-quality service. Key Highlights: 1. Customer service and support for internal and external customers. 2. Sales, billing, and marketing support. 3. Opportunity to accompany the sales team at events. **The purpose of this position is to** provide customer service, receive and present products, organize work materials, receive goods, clarify inquiries, and register complaints. It also requires ensuring high-quality service for both external and internal customers with efficiency and productivity, while complying with local policies and procedures. **Your main responsibilities are:** * Contact customers via telephone, email, WhatsApp, etc.; * Conduct sales within your designated area, supported by Coordination; * Perform administrative tasks supporting sales through public tenders; * Provide support to billing operations; * Perform various marketing support tasks; * Update customer records in the CRM; * Conduct customer satisfaction surveys; * Enter orders into the system; * Complete survey forms; * Accompany the external sales team at events; * Follow up with overdue customers; * Support the external sales team by providing order, product, and internal process information. **Requirements for this position:** * Completed High School education * Advantage: Completed Higher Education in Administration or Economics * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) * Knowledge of data analysis tools * ERP knowledge – D365 (desirable) * Knowledge of sales techniques * Driver’s license category B (an advantage) **Benefits Package:** Base monthly salary of R$ 2\.353,22 Monthly variable salary of up to 20% based on achievement of established goals Annual PPR (Profit Sharing) of up to 1.4 times the base monthly salary Comprehensive medical assistance for the employee and family members Comprehensive dental assistance for the employee and family members Breakfast and lunch provided onsite Multibenefit card with a monthly recharge of R$ 818,60 Transportation allowance / chartered bus / parking Mental health platform – Conexa Total Pass Pharmacy assistance Life insurance Employee Assistance Program – Pluxee Cuida Support for sports events Birthday leave Educational assistance We are equal opportunity employers and do not discriminate against any individual based on race, gender, age, nationality, religion, sexual orientation, gender identity, or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
João Silva
Indeed · HR
João Silva
Indeed · HR
