SENIOR LEVEL 2 TECHNICAL SUPPORT ANALYST

Description

Job Summary: Senior Level 2 Technical Support Analyst responsible for user support, resolution of technical tickets, and infrastructure maintenance, ensuring high availability and performance. Key Highlights: 1. User support across multiple platforms and systems 2. Server, virtualization, and telecommunications support 3. Infrastructure analysis, construction, testing, and deployment Profile: SENIOR LEVEL 2 TECHNICAL SUPPORT ANALYST Scope: \* USER SUPPORT AT ALL LEVELS; \* SERVER KNOWLEDGE (AD, PERMISSIONING) \* BASIC VIRTUALIZATION KNOWLEDGE \* BASIC TELECOMMUNICATIONS KNOWLEDGE Responsible for providing user support via telephone, remote, or in-person assistance, as well as logging incidents to enable ticket analysis and handling, escalating to resolver groups when necessary; Tickets related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; Providing technical support to ensure high availability and performance of client platforms, and guiding and training users when required; Performing infrastructure-related requirement analysis, construction, testing, acceptance testing, and deployment; Performing directory mapping, POP/Exchange email configuration, Lotus Notes configuration, profile setup, VPN installation, Active Directory configuration, and IP configuration; Performing infrastructure-related requirement analysis, construction, testing, acceptance testing, and deployment; Address: Av. República do Chile, 500 \- Centro, Rio de Janeiro \- RJ, 20031\-170 Period: 04/20/2026 to 05/12/2026 \- Monday to Friday, 09:00 to 18:00 Job Type: Permanent CLT, Freelance / PJ Contract Duration: 1 month Compensation: R$2\.620,00 per month Work Location: On-site