Senior Level 2 Technical Support Analyst

Description

Job Summary: Senior Level 2 Technical Support Analyst responsible for user support, technical support for systems, hardware, networks, and infrastructure, ensuring high availability and performance. Key Highlights: 1. User support across multiple channels 2. Technical support for hardware, software, networks, and infrastructure 3. Analysis, design, and implementation of infrastructure Profile: Senior Level 2 Technical Support Analyst. Scope: \* USER SUPPORT AT MULTIPLE LEVELS; \* SERVER KNOWLEDGE (AD, PERMISSIONING) \* BASIC VIRTUALIZATION KNOWLEDGE \* BASIC TELECOM KNOWLEDGE Responsible for providing user support via telephone, remote, or on-site assistance, as well as logging incidents to enable incident analysis and resolution, escalating to resolver groups when necessary; Incidents related to operating systems, software, hardware, networks, Microsoft Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; Providing technical support to ensure high availability and performance of client platforms, and guiding and training users when required; Performing requirement analysis, development, testing, acceptance, and implementation related to infrastructure; Performing directory mapping, POP/Exchange/Lotus Notes email configuration, profile setup, VPN installation, Active Directory configuration, and IP configuration; Performing requirement analysis, development, testing, acceptance, and implementation related to infrastructure. Address: Av. República do Chile, 330 5th floor, \- West Tower, Rio de Janeiro, Brazil \- ZIP CODE 20031\-170 Period: 04/27/2026 to 05/14/2026 \- Monday to Friday, from 09:00 to 18:00 hours. Job Type: Full-time CLT, Freelance / PJ Contract Duration: 1 month Compensation: R$2\.420,00 per month Work Location: On-site