CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: In-person public service, focused on energy-related services and delivering the best possible customer experience, requiring dynamism and excellent communication. Key Highlights: 1. In-person customer service and support for energy-related services. 2. Focus on problem resolution and customer delight. 3. Requires dynamism, agility, empathy, and strong communication skills. **IN-PERSON CUSTOMER SERVICE AGENT – ENERGY SERVICES** If you are **dynamic, agile, empathetic**, adapt easily to diverse situations, and possess **excellent communication skills**, this opportunity is for you! You will be responsible for **in-person public service**, directly handling requests related to **energy services**, always with a focus on delivering the best possible customer experience. **Main Responsibilities** * Provide in-person public service, supporting: * Registration updates; * Complaints; * Reissuance of documents; * Change of account holder; * Critical and emergency service requests; * Greet customers courteously and perform triage for service assignment; * Proactively approach customers and clarify doubts according to established internal procedures; * Consult systems to support guidance and resolution of service requests; * Contact branches or responsible parties to authorize service tickets or access, when necessary; * Follow up with and inform customers about the status and completion of their service requests; * Perform system queries and forward requests to the responsible departments; * Identify customer needs and direct them to the appropriate service channel; * Assist customers with questions regarding service channels and workflows; * Escalate emergency service requests to the store manager. **Requirements** * Minimum age of 18 years; * Completed high school education; * Experience in public-facing customer service; * Strong communication skills, empathy, and problem-solving focus; * Availability to work on-site. * Availability to work **Monday through Friday, from 8:00 AM to 5:00 PM**. **Job Details** * **Salary:** R$ 1.859,79 * **Work Modality:** On-site – São Gonçalo * **Working Hours:** 8:00 AM to 5:00 PM – Monday through Friday We seek **solution-oriented, agile, and empathetic individuals** who can handle highly critical requests, serve a diverse public, and effectively resolve complaints while delighting customers. Minimum Education Level: High School (Secondary Education) * Meal allowance * Food voucher * Life insurance * Health plan * Dental plan * Wellhub * Transportation allowance