Job Summary: We are seeking a committed and communicative professional to join a dynamic and collaborative team, focused on delivering excellent service and fostering personal and professional development. Key Highlights: 1. Dynamic, collaborative environment focused on human development 2. Opportunity to grow within a solid and recognized network 3. Values excellence in service delivery and initiative We are looking for a committed, communicative professional with strong growth motivation to join our team. This position offers the opportunity to work in a dynamic, collaborative environment focused on human and professional development. We seek someone who values service excellence, demonstrates initiative and willingness to learn, contributing to strengthening our results and enhancing our students' experience. If you enjoy learning, connecting with people, and wish to grow within a solid and recognized network, this opportunity is for you! **Responsibilities and Duties** * Attending students and their guardians at the unit; * Selling and delivering teaching materials; * Entering information into the management system; * Managing files (contracts, declarations, terms, etc.); * Enrolling students with a focus on meeting targets; * Conducting follow-up calls to capture prospective students; * Recontact process; * Re-enrollment process; * Delinquency and collections process; * Participating in commercial activities; * Conducting competitor research; * Performing post-sales contact; * Creating content for the school's social media stories. **Requirements and Qualifications** * Currently enrolled in High School, Technical School, or Undergraduate studies; * Prior customer service experience is desirable, preferably in educational environments or free-course schools; * Familiarity with administrative and financial routines—including payment receipt, cash control, and document issuance—is desirable; * Proficiency with Microsoft Office tools (Word, Excel) and data management platforms; * Ability to handle record-keeping processes, inventory control, and document management. **Additional Information** Transportation allowance 100% scholarship for English or Spanish courses at CNA, paying only for teaching materials Educational discount: 30% off undergraduate or postgraduate courses at AFYA UNIGRANRIO TotalPass – taking care of your health matters too! **About CNA Idiomas** CNA Idiomas is an English and Spanish language teaching network with over 50 years of market presence and part of the CNA+ educational group, serving approximately 400,000 students annually across more than 730 units nationwide. It is one of the most awarded franchises in the Brazilian franchising sector. Among over 3,000 brands, CNA Idiomas is the only network to have received the ABF (Brazilian Franchise Association) Excellence Seal consecutively for 32 years; in 2020, ABF also named CNA Idiomas “Franchisor of the Year.” Additionally, the brand won the Top Education Award in 2023, further reinforcing its leadership position. CNA Idiomas also appears on the list of Best Franchises in Brazil, awarded the 5-Star Seal by Pequenas Empresas & Grandes Negócios (PEGN) magazine, and ranks among the Top 25 Franchises by Grupo Bittencourt. **About Ctrl+Play** Ctrl+Play is a technology and innovation franchise offering robotics and programming courses for individuals aged seven and older. With exclusive teaching methodologies and advanced technological resources, students develop skills in programming, robotics, game development, 3D modeling, and logic concepts—delivered in a dynamic, fun, and engaging way, providing a stimulating and enriching learning experience. The school has been part of the CNA+ group since November 2023 and currently operates over 90 units. Ctrl+Play is also a franchisor member of the Brazilian Franchise Association (ABF). **About the CNA+ Educational Group** The CNA+ educational group comprises over 900 franchises located across all Brazilian states and includes the brands CNA Idiomas and Ctrl+Play. The language teaching franchise (English and Spanish courses) has over 50 years of market experience and serves around 400,000 students annually across more than 730 units, ranking among the most awarded franchises in the national franchising sector. Ctrl+Play, the technology and innovation franchise, offers robotics and programming courses for individuals aged seven and older. It joined the CNA+ group in November 2023 and currently operates over 90 units.
João Silva
Indeed · HR
João Silva
Indeed · HR
