Profile: N2 PL * LEVEL SUPPORT FOR USERS; * KNOWLEDGE OF SERVERS (AD, PERMISSIONING) * BASIC KNOWLEDGE OF VIRTUALIZATION * BASIC KNOWLEDGE OF TELECOMMUNICATIONS Responsible for providing user support via telephone, remote or in-person assistance, as well as recording incidents to enable analysis and resolution of service requests, escalating them to resolver teams when necessary; Service requests related to operating systems, software, hardware, networks and Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security and products; Provide technical support ensuring high availability and performance of customer platforms, and when required, guide and train users; Perform requirements analysis, development, testing, acceptance and deployment related to infrastructure; Perform directory mapping, POP/Exchange email configuration, Lotus Notes configuration, profile setup, VPN installation, Active Directory configuration, IP configuration; Perform requirements analysis, development, testing, acceptance and deployment related to infrastructure; Address: "R. Santa Luzia, n° 651, 21st floor – Centro RJ" Period: Handover must occur one week prior, on 19/01/2026. Vacation period: 26/01/2026 to 15/02/2026 – 20 DAYS. Working hours: 09:00 AM to 06:00 PM (Monday to Friday) Job type: Full-time, Permanent CLT, Temporary, Freelance / PJ Contract duration: 3 weeks Compensation: Up to R$3.080,00 per month Benefits: * Life insurance