Junior Customer Success Analyst

Description

Job Summary: We are seeking a professional to conduct customer onboarding and retention, ensuring correct system usage and positive outcomes from the very beginning. Key Highlights: 1. Conduct customer onboarding and retention 2. Focus on solution-oriented and empathetic customer service 3. Opportunity for growth within a dynamic company We are looking for a professional to conduct customer onboarding and retention, ensuring customers use the system correctly and achieve positive results within the first few months. \-\-Main Responsibilities: \* Conduct onboarding for new customers \* Lead online meetings and training sessions \* Identify cancellation risks and propose solutions \* Act with empathy and solution-oriented focus \* Record customer interactions in the CRM \-\-Requirements: \* Minimum 1 year of experience in customer service \* Proficiency with systems and technology (practical test required) \* Excellent verbal and written communication skills \* Organizational skills and analytical mindset \* Empathy and emotional intelligence \-\-Preferred Qualifications: \* Experience in Customer Success, Post-Sales, or Support \* Experience working in Software or Technology companies \* Knowledge of retention strategies or consultative sales \-\-Benefits: \* Dental Insurance \* Meal/Voucher Allowance (Swile) \* TotalPass \* Performance-based bonus \-\-About B\&D Sistemas If you are someone who embraces challenges, learns quickly, and believes dedication leads to success, we’re a perfect match! B\&D Sistemas is a growing company driven by people who make things happen every day. We value initiative and teamwork, where every achievement is a shared victory. Join our story and grow with us! Employment Type: Permanent CLT Compensation: Starting at R$1\.953,47 per month Benefits: * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site