IT SUPPORT ASSISTANT - NITERÓI

Description

Job Summary: We are seeking an IT professional to provide technical and operational support for outpatient units, ensuring the proper functioning of systems, equipment, and infrastructure. Key Highlights: 1. Provide technical and operational support in outpatient units 2. Ensure the proper functioning of systems, equipment, and IT infrastructure 3. Contribute to improving patient care quality and clinical team efficiency Leve Saúde is a Rio de Janeiro-based health plan operator founded with the purpose of transforming how healthcare is delivered in Brazil. We believe that caring goes far beyond offering health plans — it means building relationships, truly listening, and being present throughout each person's health journey. From the outset, we have championed a closer, more welcoming, and solution-oriented model. With our own multidisciplinary teams and an integrated network, we deliver a lighter, more efficient, and patient-centered healthcare experience. **What Drives Us:** * Making healthcare more human and accessible. * Reducing bureaucracy and facilitating access to high-quality services. * Leveraging technology to enhance healthcare experiences and outcomes. **How We Do It:** * Through our own clinics, ready to deliver welcoming and efficient care. * With a multidisciplinary team closely supporting beneficiaries throughout their healthcare journey. * With an internal team committed to innovation, quality, and purpose. We are seeking an Information Technology professional to provide technical and operational support for Leve Saúde’s outpatient units. This person will be responsible for ensuring the proper functioning of systems, equipment, and IT infrastructure, directly contributing to patient care quality and clinical team efficiency. **Responsibilities and Duties:** * Provide on-site and remote technical support to users in outpatient units (physicians, nurses, receptionists, etc.); * Perform preventive and corrective maintenance on equipment (computers, printers, routers, etc.); * Ensure the proper functioning of local area networks, internet connectivity, and internal systems (e.g., electronic health records and appointment scheduling systems); * Support the deployment of new technologies and tools across outpatient units; * Monitor and report incidents, proposing solutions and improvements; * Ensure information security and compliance with company IT policies; * Train users on best practices for using systems and tools. **Requirements and Qualifications:** * Technical or undergraduate degree in Information Technology, Computer Science, Information Systems, or related fields; * Prior experience in technical support and IT infrastructure; * Knowledge of networking, hardware, Windows operating systems, and collaboration tools (Google Workspace).