LEVEL 3 INFRASTRUCTURE ANALYST (GENERALIST)

Description

Job Summary: We are seeking a Level 3 Infrastructure Analyst to work in a hybrid corporate environment, serving as a technical reference and driving continuous improvement. Key Highlights: 1. Serving as the technical reference for N1/N2 teams 2. Providing N3 support and advanced troubleshooting in IT environments 3. Standardizing, documenting, and improving the technological environment **Job Description:** Focus: Microsoft 365, Azure/AWS, Networking (Aruba/Unifi/Cisco), Virtualization (VMware), Backup (Veeam), Firewalls (FortiGate/Firebox) Position Summary (for posting): We are seeking a Level 3 Infrastructure Analyst to work in a hybrid corporate environment (on\-prem \+ cloud), with strong expertise in Microsoft 365 / Active Directory / Windows Server, Azure and AWS, VMware virtualization, enterprise Wi\-Fi networks (Aruba/Unifi), Veeam backup, and FortiGate and WatchGuard Firebox firewalls. The candidate will serve as the technical reference for N1/N2 teams, perform advanced troubleshooting, and drive continuous improvement of the environment. Job Mission: Serve as the final technical escalation point (N3\) for complex incidents while simultaneously standardizing, documenting, and improving the company's productivity, networking, security, and cloud environments. Key Responsibilities: N3 support and advanced troubleshooting for: Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams, basic Intune) On\-prem Active Directory (GPO, OU, DNS, DHCP, LDAP, basic hardening) Windows Server (2016\+): roles, permissions, file server, printing, DFS Identity and access administration: AD integration with M365/Azure AD (Entra ID), SSO, MFA, grou **Requirements:** Mandatory Requirements: Prior experience as an N3 / Senior Infrastructure professional or a very strong N2 with a clear progression plan. Proficiency in Microsoft 365 (admin center, mailbox troubleshooting, Teams, basic licensing). Proficiency in Active Directory \+ DNS \+ GPO. Hands\-on experience with Azure and AWS (architectural expertise not required, but must be able to deploy/troubleshoot VMs, networks, security, and access). Practical experience with VMware vSphere/ESXi. Experience with Veeam Backup \& Replication. Knowledge of FortiGate and/or WatchGuard Firebox firewalls (policies, VPN, monitoring). Operation of managed switches (Cisco/Aruba/Dell) supporting VLAN and trunking. Knowledge of enterprise Wi\-Fi (Aruba/Unifi): SSID creation, VLAN binding, client troubleshooting. Experience with corporate antivirus/EDR/EPDR **Minimum Education Requirement:** Bachelor's Degree **Work Schedule:** Monday to Friday, 9:00 AM to 6:00 PM **Benefits:** None *Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial