Help Desk Technician

Description

Job Summary: Help Desk professional to resolve IT incidents and problems, provide user support, and configure equipment, ensuring analysis of incidents and evolutionary requests. Key Highlights: 1. IT incident resolution and evolutionary IT projects 2. User support and application helpdesk 3. Preparation and configuration of computer equipment **Role: Help Desk Technician** **Main Responsibilities:** * Lead incident, problem, and evolutionary IT project resolution. **Desired Profile:** * High school diploma or Technical Degree in Information Technology or Bachelor's degree in Information Systems (preferred); * Minimum 3 years of experience in similar roles; * Provide support to the application helpdesk; * Preparation and configuration of computer equipment; * Laptops, monitors, printers; * Software installations; * Video conferencing room equipment; * Provide user support; * Ensure analysis of incidents and evolutionary requests; * Validate requirements, especially for evolutionary projects. **Proposed Conditions:** * Transportation allowance or mobility card; * Meal allowance; * Food allowance; * Health and dental insurance; * Life insurance. Employment Type: Permanent CLT Salary: R$3.000,00 - R$3.500,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Food allowance * Meal allowance * Transportation allowance Experience: * Minimum 3 years (Mandatory)