Field Technician

Description

Job Summary: A professional to provide on-site and remote technical support, diagnosing and resolving hardware, software, network, and corporate system issues, while performing maintenance and monitoring. Key Highlights: 1. Technical support ticket handling and follow-up 2. Preventive and corrective maintenance of equipment and systems 3. Monitoring of servers and critical applications About the Company: An information technology company focused on IT services and consulting, including technical support, infrastructure, development, and diverse solutions for enterprises. Responsibilities: \-Handle, log, and follow up on technical support tickets, ensuring resolution within established timeframes \-Provide on-site and remote technical support to end users \-Diagnose and resolve issues related to hardware, software, networks, and corporate systems \-Perform preventive and corrective maintenance on equipment and systems \-Monitor servers, network services, and critical applications \-Install, configure, and update operating systems and corporate software \-Document technical procedures and maintain an updated knowledge base \-Manage maintenance and support contracts with vendors, when required \-Guide users on best practices for using IT resources Requirements: \-Proficiency in operating systems (Windows, Linux, macOS) \-Experience in hardware maintenance and software installation \-Fundamental knowledge of computer networking (TCP/IP, structured cabling, basic router and switch configuration) \-Prior experience in a technical support role Salary: R$ 2\.230,57 Benefits: Transportation Allowance \+ Meal Voucher \+ Health Insurance \+ Bonus: R$ 150.00 per achieved goal. Work Location: Centro, Rio de Janeiro Work Schedule: Monday to Friday The role may be performed in three ways: full-time, part-time, or field-based. Full-time: The technician is allocated 100% of their time to a single client. Part-time: The technician works during specific hours of the day or week and may serve multiple clients throughout the week. Field-based: The technician follows a schedule defined the previous day and/or performs on-site visits from the office, as demand requires. Note: For external service calls, when assigned to a client, the technician may serve multiple units of the same client on the same day. When unassigned, the technician may serve multiple clients per day. All travel for service calls is conducted exclusively via public transportation. Payment: R$2\.230,57 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Selection Question(s): * Have you previously worked as a field technician in the IT field? Mandatory. * Which neighborhood do you live in? How long does it take to reach Centro, Rio de Janeiro? Work Location: On-site