Job Summary: Providing humanized support to students to promote retention, negotiation, and analysis of requests, thereby fostering student development and retention. Key Highlights: 1. Humanized service and reversal of enrollment suspension/cancellation situations 2. Negotiation and implementation of policies focused on student retention 3. Performance analysis and promotion of actions for student development Position: Pedagogical/Commercial Tutor Work Location: Madureira Study Center \- Rio de Janeiro Working Hours: Monday to Friday: 10:00 AM to 7:00 PM; Saturdays: 9:00 AM to 12:00 PM Responsibilities: - Provide humanized support to students requesting enrollment suspension, cancellation, or course transfer, aiming to reverse such situations via phone and WhatsApp interactions; - Negotiate, advocate for, and implement institutional policies focused on student retention; - Analyze student requests and offer available services within the institution; - Analyze student performance to promote and implement actions and projects aimed at student development and retention; Requirements: - Completed high school education; - Proficiency in using computer systems; - Experience in customer service; - Negotiation-oriented profile; - Must reside very close to Irajá (one commute each way). What You’ll Find Here: - Education scholarship for employees and immediate dependents (EAD, in-person, and hybrid); - Transportation allowance; - Salary: BRL 1,680.00 (gross) Please send your updated resume, cover letter, and recommendation—only if you meet the profile—to the WhatsApp number below, addressed to Andréia Costa: https://wa.me/5521988462366 About the Company: At Vitru Educação/Unicesumar, our purpose is clear: enabling futures so that people can achieve their dreams through learning. Each student is at the center of everything we do, and every employee plays a fundamental role in this transformation—developing their own career while impacting the lives of thousands of Job Type: Full-time, CLT Permanent Position Benefits: * Transportation allowance Experience: * Pedagogical/commercial experience (Mandatory) Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
