Tax Specialist - Support and Implementation

Description

**Requirements:** * Experience with web ERP system or public administration management system implementation * Knowledge of SQL queries for data analysis and validation * **Knowledge of public budgeting (PPA/LDO/LOA), budget supplements, public accounting (PCASP/MSC), financial statements, trial balances of revenue/expenditure/verification, accountability reports from TCEs and STN, statutory reports (RREO/RGF/DCSAP), bank reconciliation, electronic payments (OBN/CNAB), commitment orders, liquidations, payments, withholdings, EFDReinf, unpaid balances, cost accounting** **Responsibilities:** * System implementation, configuration, and parameterization * Analysis of the client's business processes and validation against e\-cidade functionalities (compliance) * Validation of migrated data * Training sessions * Technical meetings * Assisted operation * Post\-implementation monitoring and support * Documentation * Use and maintain an updated knowledge base * Client relationship management * Legal compliance and best practices * Provide user support regarding inquiries, bug reporting, training, technical meetings, parameterization/configuration, and customization requests—always leveraging the knowledge base * Register, track, and update tickets/cases with full details of actions taken, including records of all activities and case progress * Analyze reported issues and identify solutions within the system * Provide guidance on correct usage of functionalities * Classify and prioritize tickets based on impact and urgency * Route tickets to technical teams (development, business, etc.) with clear demand descriptions * Monitor responses from technical teams and keep clients informed with regular updates **Advantages:** * Experience with municipal ERP systems or systems for the public sector * Relational databases (e.g., PostgreSQL, MySQL, SQL Server) * Knowledge of ITIL or support processes Benefits: * Medical assistance * Dental assistance * Food allowance * Meal voucher Work location: Hybrid remote work for Niterói, RJ Benefits: * Medical assistance * Dental assistance * Food allowance * Meal voucher Work location: On\-site