Job Summary: Provide empathetic support to students to prevent course suspensions, cancellations, and transfers, negotiating and applying institutional policies. Key Highlights: 1. Focus on student retention and analysis of student performance. 2. Negotiation and argumentation for student retention. 3. Promote and implement initiatives for student development. Position: Pedagogical/Commercial Tutor Work Location: Madureira Learning Center \- Rio de Janeiro Working Hours: Monday to Friday: 10 a.m. to 7 p.m.; Saturdays: 9 a.m. to 12 p.m. Responsibilities: - Provide empathetic support to students requesting course suspension, cancellation, or transfer, aiming to reverse such requests: Through phone and WhatsApp interactions; - Negotiate, argue, and apply institutional policies with a focus on student retention; - Analyze student requests and offer existing institutional services; - Analyze student performance to promote and implement actions and projects aimed at student development and retention; Requirements: - Completed high school education; - Proficiency in using computer systems; - Experience in customer service; - Negotiation-oriented profile; - Residence near Irajá (one commute each way). What You’ll Find Here: - Education allowance for employees and immediate dependents (EAD, in-person, and hybrid); - Transportation allowance; - Salary: BRL 1\.680,00 gross Please send your updated resume, cover letter, and recommendation—only if you meet the profile—to the WhatsApp number below, addressed to Andréia Costa: https://wa.me/5521988462366 About the Company: At Vitru Educação/Unicesumar, our purpose is clear: enabling futures so people can achieve their dreams through learning. Every student is at the center of what we do, and every employee plays a fundamental role in this transformation—developing their career while impacting the lives of thousands of Job Type: Full-time, CLT permanent contract Benefits: * Transportation allowance Experience: * Pedagogical/commercial experience (Mandatory) Work Location: On-site