Maintain contact with suppliers and service providers for various facility-related needs and coordinate maintenance and repair activities for office equipment and facilities, aligned with the account's Hard Infrastructure Coordinator. Coordinate reception activities, including visitor management and telephone systems. Supervise handling, distribution, and mail and package services. Also maintain office supplies inventory and place orders as needed. Coordinate meeting room reservations and manage facilities for conferences. Organize and supervise office layout and space allocation. Manage security protocols, including access control and visitor badges. Manage service requests via email, phone, Welink, WeChat, and WhatsApp. Process requests by registering, dispatching the service, tracking, monitoring, and closing or forwarding to the supervisor if necessary. Work with Planning on routines and standard operating procedures to ensure achievement of KPI targets, monitor SLAs, and plan improvement and recovery actions. Accurately update key stakeholders on program status at any time. Matrix manage the operational and administrative team. Collaborate with the supply chain team in defining scope, supplier visits, and performance management. Identify opportunities to add value through quality, innovation, and cost improvements. Establish annual budgets and track expenses according to client processes. Ensure compliance with mandatory training schedules for all team members. Disseminate and promote Quality policies, standards, and best practices in ISO to all team members, as well as support audits. Ensure documented evidence is maintained to support the quality process. Ensure all health and safety procedures are followed and contribute to incident investigations if they occur. Conduct periodic technical visits to all units. Provide monthly reports with records of service request statuses. Provide routine and specific financial reports. Competencies: Leadership, teamwork, conflict resolution, adaptability, compliance, communication, and resilience. Excellent people management skills, clear thinking, and ability to adapt to job demands. Critical and flexible thinking, including the ability to change direction and try new approaches when facing challenges. Superior written and verbal skills. Completed degree in Engineering, Architecture, or Administration. Fluent English. Proven 5 years of experience in facilities management; Experience managing and developing teams with more than 10 direct reports. Experience with digital tools for maintenance and cleaning management. Full Office Suite. Minimum Education: Primary Education (1st degree) Desired Education:* Primary Education (1st degree) * Health Insurance * Medical Assistance / Group Medicine * Profit Sharing * Food Voucher * Meal Voucher * Group Life Insurance * Dental Assistance * Transportation Allowance