Description
Job Summary:
Reception and customer service, managing communications, mail, visitors, and billing for service providers.
Key Highlights:
1. Prior experience in reception or customer service is valued.
2. Basic English knowledge is a plus for this position.
3. Handling, monitoring, and screening telephone calls.
* Completed High School education.
* Proficiency in Microsoft Word, Excel, and PowerPoint.
* Prior experience in reception or customer service.
* Basic English knowledge will be a plus.
Work Location: Ilha da Conceição, Niterói \- RJ
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Working Hours: Monday to Friday, from 8:00 AM to 5:00 PM.
Work Regime: On-site
**This opportunity is exclusively for people with disabilities or those rehabilitated by INSS.**
* Answer, monitor, and screen incoming telephone calls;
* Send messages via e\-mail;
* Receive visitors, service providers, and customers, and direct them to the appropriate contacts;
* Ensure proper tracking of visitor and employees from other sites;
* Receive/send and control courier packages exchanged between sites;
* Sort, register, and notify arrival of all correspondence (DHL, FEDEX, RA, SEDEX, CORREIOS, and others);
* Generate Wi\-Fi passwords for visitors, customers, and service providers, and keep them updated in the system;
* Process billing for service providers under your responsibility (CORREIOS, FEDEX, motorcycle courier services, etc).