B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: A professional responsible for FTTH and FTTA network installation and repair, serving residential customers and ensuring high-speed internet service quality. Key Highlights: 1. Installation and repair of FTTH and FTTA networks 2. Focus on digital inclusion and technological transformation 3. Opportunity to make a difference within a connected team We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team passionate about technology and transformation, delivering high-speed internet across the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—those who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Resolving service issues such as slow speed, Wi-Fi problems, no connectivity, intermittent connections, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Assessing service feasibility when the commercial team is uncertain whether infrastructure is available in a given area; * Relocating equipment within the same residence (room-to-room move); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding devices when customers change their service plans; * Participating in training sessions and meetings when invited; * Performing other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Category B driver’s license (permanent); * NR-10 (electrical safety) and NR-35 (work at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and willingness to travel; * Prior experience in telecommunications companies preferred. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform (Intranet courses) * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, supported by over 140,000 kilometers of optical fiber and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, dedicated to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-focused space. For more information, visit https://alloha.com/