Job Summary: A professional responsible for conducting strategic onboarding, managing a customer portfolio, monitoring engagement, identifying risks, proposing retention and expansion initiatives, and collaborating with internal teams to enhance the product. Key Highlights: 1. Strategic onboarding and customer account management 2. Focus on customer retention and expansion 3. Collaboration with internal teams to improve products A technology-sector company is seeking a Senior Customer Success Analyst in Duque de Caxias. **Responsibilities:** Conduct strategic onboarding and manage the customer portfolio, ensuring platform adoption and usage. Monitor engagement, identify churn risks, and explore growth opportunities, suggesting actions focused on retention and expansion. Lead meetings, trainings, and presentations for customers, both in-person and online. Analyze metrics, ROI, and success indicators, preparing reports and action plans. Manage the customer portfolio with emphasis on contract expansion, renewals, and revenue retention. Collaborate with internal product, support, and sales teams to contribute to product improvements and multichannel strategies. Previous roles such as Customer Success Manager, Customer Experience Specialist, Customer Relationship Consultant, or Customer Retention Analyst may indicate alignment with some responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract Type: Hybrid — Hybrid work model. * Candidates from São João de Meriti, Belford Roxo, Nilópolis, or Mesquita are also eligible for this position. * Duration: Full-time * Working Hours: Monday to Friday, from 09:00 to 18:00.
João Silva
Indeed · HR
João Silva
Indeed · HR
