SENIOR CLIENT SUCCESS ANALYST

Description

Job Summary: Senior Client Success Analyst to manage and expand the client portfolio, ensuring platform adoption and proposing retention and growth initiatives. Key Highlights: 1. Conduct strategic onboarding and ongoing portfolio client management. 2. Monitor engagement and growth opportunities for retention. 3. Collaborate with internal teams to drive improvements and strategies. A technology company seeks a Senior Client Success Analyst in Duque de Caxias. **Responsibilities:** Conduct strategic onboarding and ongoing portfolio client management, ensuring platform adoption and usage. Monitor engagement, churn risks, and growth opportunities, proposing retention and expansion actions. Lead meetings, trainings, and presentations for clients, both in-person and online. Analyze metrics, ROI, and success indicators, structuring reports and action plans. Manage the client portfolio, driving contract expansion, renewals, and revenue retention. Collaborate with internal product, support, and commercial teams to contribute to product enhancements and multichannel strategies. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract type: Hybrid \- Hybrid work model. * Candidates from São João de Meriti, Belford Roxo, Nilópolis, or Mesquita are also eligible for this position. * Duration: Full-time * Working hours: Monday to Friday, from 09:00 to 18:00\.