Senior Customer Success Analyst

Description

Job Summary: Senior Customer Success Analyst in technology, responsible for onboarding, ongoing customer management, retention, expansion, and collaboration with internal teams. Key Highlights: 1. Strategic involvement in onboarding and ongoing management of the customer portfolio. 2. Focus on retention, expansion, and analysis of success metrics. 3. Liaising with internal teams to drive product improvements and strategic initiatives. A technology company is seeking a Senior Customer Success Analyst based in São Gonçalo. **Responsibilities:** Conduct strategic onboarding and ongoing management of the customer portfolio, ensuring platform adoption and usage. Monitor engagement, churn risks, and growth opportunities, proposing retention and expansion initiatives. Lead customer meetings, trainings, and presentations, both in-person and online. Analyze metrics, ROI, and success indicators, preparing reports and action plans. Manage the customer portfolio, driving contract expansion, renewals, and revenue retention. Collaborate with internal product, support, and commercial teams to contribute to product enhancements and multichannel strategies. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract type: Hybrid work model. * Candidates from Niterói, Rio de Janeiro, Magé, or Itaboraí are also eligible for this position. * Employment period: Full-time. * Working hours: Monday to Friday, from 09:00 to 18:00.