Job Summary: A professional to diagnose and resolve connectivity issues, manage technical teams remotely, and identify process improvement opportunities in customer support. Key Highlights: 1. Diagnosis and resolution of connectivity and equipment issues 2. Remote management of technical teams and infrastructure monitoring 3. Performance indicator analysis and proposal of improvements A telecommunications company seeks a Technical Support Operator in Petrolina (Vila Eduardo). **Responsibilities:** Diagnose and assist in resolving issues related to internet connectivity, routers, and equipment. Plan and remotely monitor technical team activities. Monitor large-scale incidents and direct infrastructure repair teams. Control, monitor, and analyze performance indicators. Identify areas for improvement in support processes and propose corrective actions. Previous experience as a Support Analyst, Support Technician, Customer Service Specialist, or Support Agent may indicate alignment with some responsibilities of this position. Completed technical education required. Relevant experience is mandatory. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Permanent \- On-site. * Duration: Full-time * Working Hours: Business hours.
João Silva
Indeed · HR
João Silva
Indeed · HR
