CUSTOMER SUPPORT ANALYST

Description

Job Summary: Customer Support Analyst responsible for customer service, payroll administration support, and internal tool assistance, ensuring customer satisfaction and retention. Key Highlights: 1. Friendly and efficient customer service using the DigiSac system 2. Assistance in payroll administration and issuance of payment guides 3. Support in using internal tools and customer retention An administrative services company seeks a Customer Support Analyst in Osasco. **Responsibilities:** Provide friendly and efficient customer service using the DigiSac system for communication. Respond to inquiries promptly, clearly, and thoroughly via available service channels. Assist in payroll administration, including issuance of FGTS, DARF, and other labor contribution guides. Enter updated information into payroll systems (Domínio and/or Fortes). Issue vacation receipts and organize files and documents in a structured manner. Provide support for using internal tools and platform resources. Engage in customer retention efforts, ensuring satisfaction and long-term relationships. Collaborate with the team to continuously improve service quality and processes. Previous experience as a Customer Service Specialist, Customer Relationship Analyst, Technical Support Coordinator, or Customer Service Consultant may indicate alignment with some of the activities required for this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 3.000,00 * Cost-of-living allowance * Performance-based bonus * Meal voucher * Transportation voucher * Birthday day off **Additional Information:** * Employment type: Hybrid – hybrid work model. * Candidates from Carapicuíba, Taboão da Serra, Barueri, or Jandira are also eligible for this position. * Schedule: Full-time * Working hours: Monday to Friday, from 08:00 to 18:00; Friday, from 08:00 to 17:00.