Customer Support Analyst

Description

Job Summary: An administrative services company is seeking a Customer Support Analyst to provide friendly and efficient service, assist with payroll administration, and ensure customer retention. Key Highlights: 1. Friendly and efficient customer service 2. Assistance in payroll administration and document management 3. Customer support and retention An administrative services company is seeking a Customer Support Analyst in Mauá. **Responsibilities:** Provide friendly and efficient customer service using the DigiSac system for communication. Respond to inquiries promptly, clearly, and thoroughly via all available service channels. Assist in payroll administration, including issuing FGTS guides, DARFs, and other labor-related contributions. Update payroll systems (Domínio and/or Fortes) with current information. Issue vacation receipts and organize files and documents in a structured manner. Provide support for internal tools and platform resources. Engage in customer retention efforts to ensure satisfaction and long-term relationships. Collaborate with the team to continuously improve service quality and processes. Previous experience as a Customer Service Specialist, Customer Relationship Analyst, Technical Support Coordinator, or Customer Service Consultant may indicate suitability for some of the responsibilities in this role. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 3.000,00 * Cost-of-living allowance * Performance-based bonus * Meal voucher * Transportation voucher * Birthday day off **Additional Information:** * Employment type: Hybrid — hybrid work model. * Candidates from Ribeirão Pires, Santo André, Rio Grande da Serra, or São Caetano do Sul are also eligible for this position. * Schedule: Full-time * Working hours: Monday to Friday, from 08:00 to 18:00; Friday, from 08:00 to 17:00.