CUSTOMER SUPPORT ANALYST

Description

Job Summary: Friendly and efficient customer service, administrative support for payroll processing, and continuous improvement of service. Key Highlights: 1. Friendly and efficient customer service using the DigiSac system 2. Support in payroll administration and issuance of payment guides 3. Collaboration for continuous improvement of service and processes An administrative services company is seeking a Customer Support Analyst in Barueri. **Responsibilities:** Provide friendly and efficient customer service using the DigiSac system for communication. Respond to inquiries promptly, clearly, and thoroughly via available service channels. Assist in payroll administration, including issuance of FGTS, DARF, and other labor contribution guides. Enter updated information into the payroll system (Domínio and/or Fortes). Issue vacation receipts and organize files and documents in a structured manner. Provide support in using internal tools and platform resources. Engage in customer retention efforts to ensure satisfaction and long-term relationships. Collaborate with the team to continuously improve service and processes. Previous experience as a Customer Service Specialist, Customer Relationship Analyst, Technical Support Coordinator, or Customer Service Consultant may indicate alignment with some of the responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 3\.000,00 * Cost-of-living allowance * Performance-based bonus * Meal voucher * Transportation voucher * Birthday day off **Additional Information:** * Employment type: Hybrid work model. * Candidates from Jandira, Carapicuíba, Itapevi, or Santana de Parnaíba are also eligible for this position. * Duration: Full-time * Working hours: Monday to Friday, from 08:00 to 18:00; Friday from 08:00 to 17:00\.