Job Summary: The Process Engineer will be responsible for developing, mapping, and optimizing operational and administrative processes, promoting efficiency, standardization, and innovation. Key Highlights: 1. Passion for challenges and an environment that prioritizes quality and innovation 2. Developing and optimizing operational and administrative processes 3. Contributing to business sustainability and performance Description Hello, If you are passionate about **challenges** and enjoy working in an environment that prioritizes **quality**, **innovation**, and **diversity** throughout your professional journey, join our team! We are PLURALMED, a company committed to excellence and continuous improvement in the management of medical services, aiming for constant advancement. **PLURALMED** offers **MEDICAL MANAGEMENT, COMPREHENSIVE HEALTH SERVICES MANAGEMENT, AND INNOVATION AND TECHNOLOGY**. Caring for lives is in our DNA. With an innovative, welcoming, and inclusive perspective, we transform realities across municipalities throughout Brazil. The Process Engineer will be responsible for developing, mapping, and optimizing operational and administrative processes, promoting efficiency, standardization, and innovation across PluralMed Group units. The Process Engineer will work cross-functionally, integrating technology, people, and continuous improvement methodologies to ensure service delivery excellence and contribute to business sustainability and performance. Responsibilities * Map, design, and review operational and administrative processes, ensuring standardization across units; * Identify improvement opportunities and propose data-driven solutions based on Lean methodologies; * Support the development of automated workflows and integrations with corporate systems (e.g., Sankhya and Power BI); * Implement performance indicators (KPIs) and conduct periodic efficiency analyses; * Collaborate with Operations, HR, Technology, and Finance teams to optimize routines and workflows; * Develop process manuals, flowcharts, and technical reports; * Promote a culture of continuous improvement, innovation, and operational excellence across the organization; * Work collaboratively with multidisciplinary teams; * Adaptability: ability to operate effectively in dynamic and constantly evolving environments. **REQUIREMENTS:** * Bachelor’s degree in Production Engineering, Industrial Engineering, Process Engineering, or related fields; * Prior experience in process mapping and redesign (BPM, Lean, Six Sigma, or Kaizen); * Knowledge of performance indicators (KPIs), data analysis, and Power BI; * Experience in healthcare, operations, or services sectors is desirable; * Proficiency in project management tools (ClickUp, Trello, MS Project, or equivalents); * Strong analytical capability and proficiency in continuous improvement and workflow management tools.