Manage overall hotel operations, ensuring service quality and smooth functioning of all departments; Supervise teams in reception, housekeeping, reservations, maintenance, and food & beverages; Monitor performance indicators, occupancy rates, guest satisfaction, and financial results; Ensure excellence in customer service and resolution of requests or complaints; Organize staff schedules, training programs, and operational team follow-up; Control costs, inventory, procurement, and unit budget; Ensure compliance with internal policies, safety, hygiene, and quality standards; Develop strategies to enhance guest experience and increase profitability; Conduct alignment meetings with suppliers, partners, and senior management; Oversee administrative and operational processes of the property. **Requirements:** Completed undergraduate degree; Prior work experience; Reside near the city of Paulista\-PE; Familiarity with TOTVS or other management tools.
João Silva
Indeed · HR
João Silva
Indeed · HR
