The Level 1 NOC Assistant provides operational support and continuous monitoring of environments supervised by the NOC. It serves as the first point of contact for operations, responsible for identifying alerts, logging incidents, executing initial remediation actions, and ensuring proper escalation of events in accordance with defined operational procedures and SLAs. This role is essential to ensure network service availability, stability, and traceability, operating in close coordination with higher-level teams (L2 and L3). **Job Objective** Ensure continuous monitoring and initial response to network and telecom environments, identifying, logging, and resolving low-complexity incidents, while guaranteeing rapid response, incident traceability, and service continuity in compliance with NOC SLAs and operational procedures. **Daily Responsibilities (Key Daily Activities)** * Continuously monitor networks, links, servers, VPNs, firewalls, and other critical assets within the environment. * Monitor and validate alerts generated by monitoring tools. * Open, update, and track tickets in the ticketing system, ensuring clear and complete records. * Classify and prioritize incidents based on impact, urgency, and defined SLAs. * Perform basic troubleshooting and execute standardized operational procedures (SOPs). * Carry out simple corrective actions according to technical documentation and operational guidelines. * Communicate with customers, internal teams, and vendors regarding outages and incident status. * Escalate incidents to L2 and L3 levels when necessary, providing appropriate technical information. * Track incidents until resolution or proper handover. * Conduct structured shift handovers to ensure operational continuity. **Key Responsibilities** * Ensure continuous monitoring and stability of environments supervised by the NOC. * Guarantee accurate logging, traceability, and quality of information in tickets. * Comply with established operational procedures, internal policies, and SLAs. * Act as the first responder to incidents and service outages. * Maintain clear, concise, and professional communication with customers, internal teams, and vendors. * Contribute to process standardization and continuous operational improvement. * Uphold service quality, system availability, and customer experience. * Support higher-level operations by providing complete records and reliable information.