Job Summary: A professional responsible for ensuring excellence in customer service, developing restaurant teams, and contributing to growth and process standardization strategies. Key Highlights: 1. Lead the development of restaurant teams across the network 2. Contribute to revenue growth strategies 3. Support the implementation of new procedures and standardizations JOB MISSION: MAIN RESPONSIBILITIES: * Ensure excellence in customer service delivery. * Lead the development of restaurant teams across the network. * Contribute to revenue growth strategies across sales channels and portfolio analysis. * Support the implementation of new procedures, refresher trainings, and process standardizations. REQUIREMENTS AND QUALIFICATIONS: * High school diploma; * Prior experience in restaurants, food service chains, or in team training/capacity-building roles. * Availability for frequent travel and extended stays outside the home city (up to 30 days). * Practical knowledge of restaurant operations, good manufacturing practices, and food safety. * Ability to conduct theoretical and practical training with focus on engagement and learning. * Strong interpersonal skills, clear communication ability, influence, and teamwork orientation. * Flexibility, resilience, self-confidence, and customer focus. Advantages: * Experience as a training instructor or in leadership roles within restaurants. * Knowledge of operational indicator analysis and sales strategies. * Familiarity with training methodologies (e.g., P.A.P.A – Prepare, Present, Practice, and Evaluate). Minimum Education Level: High School (Secondary Education) Willingness to Travel * Medical Assistance * Meal and Food Allowance * Giraffas App Voucher * Birthday Day Off * Wellhub * Profit Sharing * Private Pension Plan * Educational Partnerships * Commuter Allowance * Payroll Deductible Loan * Pharmacy Benefits * Life Insurance * Dental Assistance * Structured Career Plan
João Silva
Indeed · HR
João Silva
Indeed · HR
