Sales Commercial Supervisor

Description

Job Summary: The Sales Commercial Supervisor oversees production, compliance, and quality of team procedures, monitoring performance indicators and customer satisfaction to formulate sales and loyalty strategies. Key Highlights: 1. Lead and align the team through follow-ups and training. 2. Promote and disseminate the organizational culture and monitor departmental results. 3. Develop sales, marketing, and customer loyalty strategies. We are seeking a **Sales Commercial Supervisor** to oversee production, compliance, and quality of procedures adopted by subordinate teams. Monitor commercial and city expansion indicators under your responsibility, including sales targets and installations. Monitor customer satisfaction levels with Group products and services — Brisanet. Collaborate with the Growth Coordinator to develop sales, marketing, and customer base loyalty strategies for the city under your supervision. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Lead and align your team through follow-ups, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluations, hiring requests, reassignment or termination requests, disciplinary measures, and other people management activities; * Promote and embed the organizational culture (Business, Mission, Vision, Values, and Strategy) within the team; * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in departmental activities; * Support audit processes when required; * Prepare and present reports, forms, spreadsheets, or documents to leadership upon request; * Participate in defining the department’s strategic and budgetary planning, when requested; * Actively attend organizational meetings and commitments, when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Monitor and support external initiatives in cities related to sales and brand promotion of the Brisanet Group; * When necessary, monitor and support internal and external store initiatives related to sales and brand promotion of the Brisanet Group; * Ensure operational support for the Brisanet Group’s external operations by providing resources (training, equipment, tools, and information) enabling PAP teams to perform their activities effectively; * Develop schedules and facilitate training programs for PAP, Kiosk, and NGC teams, and monitor their effectiveness; * Monitor city-level indicators and goals for PAP, Kiosk, and NGC teams; * Supervise PAP, Kiosk, and NGC teams during initiatives; * Ensure documentation is available and up-to-date for external sales teams; * Apply disciplinary measures or terminate PAP, Kiosk, and NGC team members, when necessary; * Conduct value-based feedback sessions for PAP, Kiosk, and NGC teams; * Hold periodic alignment meetings with leaders and their teams; * Monitor and manage all city-level indicators where you operate; * Collaborate with the Sales Commercial Coordinator to develop sales, marketing, and customer base loyalty strategies for the city under your supervision; * Implement actions to resolve issues or improve indicator performance; * Monitor results and provide support, when necessary, to Installation, Repair, and Merger teams operating in your supervised city; * Monitor customer satisfaction levels with Brisanet Group products and services; * Update the GB dashboard and conduct regional GBs with the Growth Coordinator; * Assess infrastructure FTTH expansion needs in your supervised city, when necessary; * Measure and evaluate results of commercial strategies implemented in the city; * Attend administrative hearings related to PROCON and DECON, when necessary; * Hold meetings with public and private authorities, when necessary; * Represent the company and its interests before public and private institutions; * Customer service, monitoring stalled sales, and customer support; * Participate in the hiring process for new employees; * Approve employment contract terminations; * Manage employee timekeeping; * Support the IMOC department and the S\&L Monitoring department (when requested); * Place purchases via Suplly, when necessary; * Handle notary-related requests (e.g., signature authentication and contracts), when necessary; * Deliver and collect materials from other cities, when necessary. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Business Administration, Commercial Management, or related fields; * Experience managing people and sales teams; * Skills in indicator analysis, commercial strategies, customer service techniques, basic mathematics, and basic computer literacy; * Experience in market research and route planning; * Experience in customer service; * Driver’s license "AB" and Defensive Driving certification. **Preferred Qualifications:** * Bachelor’s degree completed in Business Administration, Commercial Management, or related fields; * Administrative routine experience; * Proven experience in telecommunications sales; * Proficiency with Google tools (Sheets, Docs, etc.) **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * Both horizontal and vertical workplace structure — meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deducted Loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeastern Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeastern Brazil, delivering **cutting-edge connectivity — from rural interiors to state capitals**, actively contributing to Brazil’s digital transformation.