Collections Operator

Description

Job Summary: A collections operator recovers outstanding amounts by negotiating payment terms strategically and ethically with delinquent customers. Key Highlights: 1. Recovery of outstanding amounts 2. Strategic and ethical negotiation 3. Professional and respectful customer service The role of a collections operator involves contacting customers with outstanding debts to recover amounts owed to the company. This professional acts strategically and ethically, seeking to negotiate payment terms appropriate to the customer's circumstances, while clarifying information regarding amounts, deadlines, interest, and debt settlement methods. * Contact delinquent customers via telephone, e\-mail, or messaging apps * Inform customers about outstanding debts, amounts, deadlines, interest, and penalties * Negotiate payment methods, installment plans, and agreements in accordance with company policies * Record interactions, negotiations, and agreements in internal systems * Monitor payment commitments and confirm debt settlement * Guide customers on available payment methods and procedures * Maintain a professional, ethical, and respectful attitude during all interactions Employment Type: Permanent CLT Salary: R$1\.600,00 per month Benefits: * Meal allowance * Transportation allowance Education: * Completed High School (Preferred) Experience: * Telephone Customer Service (Preferred) * Customer Service (Preferred) Work Location: On-site