Field Services Coordinator

Description

Job Summary: We are seeking a Field Services Coordinator to plan and manage operations, ensuring efficiency, quality, and alignment with company standards and regulations. Key Highlights: 1. Lead and develop teams, promoting organizational culture 2. Drive continuous improvement and innovation in area processes 3. Ensure the execution of technical services with quality and safety We are looking for a **Field Services Coordinator** to plan and manage field operations activities and deliverables for the regional area under their responsibility, ensuring maximum efficiency in executing scheduled routes. Collaborate with the Regional Field Services Management to plan material requirements and team sizing, aiming for full activity execution aligned with the budget allocated to the area. Ensure full, accurate, and safe execution of technical services according to operational needs, as well as pre\-established company norms and standards, targeting service quality. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promote and internalize the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in area activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the area’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective personal protective equipment (PPE) when required; * Perform other duties related to the position, as needed by the area and directed by leadership; * Plan and manage field operations activities and deliverables for the regional area under their responsibility, ensuring maximum efficiency in executing scheduled routes; * Collaborate with the Regional Field Services Management to plan material requirements and team sizing, aiming for full activity execution aligned with the budget allocated to the area; * Ensure full, accurate, and safe execution of technical services according to operational needs, as well as pre\-established company norms and standards, targeting service quality; * Develop the team of managers to execute high-quality activities focused on indicator analysis and planning, thereby optimizing energy consumption in the department; * Plan and align processes, workflows, and resources necessary to support operations in collaboration with supervisors; * Ensure impartiality and accuracy in commission and productivity payments to employees. **Requirements and Qualifications** * Completed or ongoing undergraduate degree; * Minimum 3 years of experience in the field, including at least 1 year managing people; * Knowledge of GPON; * Process Management; * Crisis Management; * Familiarity with Field Services department processes; * Driver’s License "B" and Defensive Driving certification. **Preferred Qualifications:** * Postgraduate degree in related fields, either in progress or completed; * Willingness to travel; * Google tools (Sheets, Docs); * Geographic knowledge of the region. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Both horizontal and vertical organizational structure—meaning you are the protagonist of your career!; * Meal benefits (on-site cafeteria at headquarters; Alelo card at branches); * Co-payment Health Insurance; * Dental Insurance; * Life Insurance; * Childcare Assistance; * Dependent PCD Assistance; * Payroll-deductible loans (available after 6 months); * Wellhub (Gympass); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a city in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.