After-Sales Manager

Description

Job Summary: Manage the after-sales team, developing strategies for customer satisfaction, monitoring performance metrics, and collaborating with other departments to ensure an integrated customer experience. Key Highlights: 1. Leadership in managing after-sales teams 2. Focus on customer satisfaction and loyalty 3. Opportunity to optimize processes and service The company is hiring an After-Sales Manager in Recife. **WANT TO PARTICIPATE IN THIS SELECTION?** ---------------------------------- * Review all information regarding this job posting on Jobbol and apply for free. **What will you do in this role?:** Manage the after-sales team, ensuring all processes are followed and company objectives are achieved. Develop strategies to improve post-sale customer satisfaction, ensuring customers are satisfied with the products or services purchased. Monitor and analyze after-sales team performance metrics, such as response time, problem resolution rate, and customer satisfaction index. Identify opportunities to improve after-sales processes and implement changes to increase efficiency and service quality. Collaborate with other company departments, such as sales, marketing, and customer service, to ensure an integrated and consistent customer experience across all stages of the purchasing process. Resolve customer issues and complaints quickly and effectively, ensuring customer retention and satisfaction. If you have previously worked as a Customer Service Manager, Technical Support Manager, Customer Relationship Manager, or Customer Satisfaction Manager, you may meet the requirements for this position. **Company Offer:** * Salary: Competitive with the market. * Benefits competitive with the market. **Other Information:** * Contract: Permanent * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00. Saturday, from 08:00 to 13:00. ***Work Location:*** *On-site in Recife / PE* ***Application Deadline:*** *12/13/2025* ***Expected Start Date:*** *12/21/2025* ***JobId.:*** *29381078655* *✔ Follow:* ***@jobbol.empregos*** *on Instagram and unlock the best of the 2025 job market.* ***\#LeadershipInFocus****\#AfterSalesManager*