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Customer Service Assistant

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Customer service and orientation regarding reception procedures, with a focus on communication and incident recording for continuous improvement. Key Highlights: 1. Customer orientation and service 2. Communication with internal and external teams 3. Incident recording for continuous improvement #### **Main Responsibilities:** * Attend to and guide customers regarding reception procedures; * Maintain clear and efficient communication with internal and external teams to ensure proper operational flow; * Record incidents and provide feedback for continuous service improvement. #### **Mandatory Requirements:** * Completed secondary education; * Prior customer service experience, preferably at airports or related areas; * Strong verbal and written communication skills; * Availability to work rotating shifts, including weekends and holidays. #### **Desired Qualifications (XX):** * Bachelor's degree in Tourism, Hospitality, or related fields; * Knowledge of foreign languages, especially English and Spanish; * Customer service or hospitality training course; * Proficiency with technology and digital tools. #### **Benefits:** * Meal Allowance: * Medical Assistance: * Dental Plan: ‍* Health and Wellness Programs: * Educational Partnerships: * Life Insurance * Complimentary Services from Grupo Luck #### **Work Schedule and Hours:** * Shift Pattern: 12x36 * Working Hours: 7:00 AM to 7:00 PM

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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