Description
Job Summary:
Customer service and orientation regarding reception procedures, with a focus on communication and incident recording for continuous improvement.
Key Highlights:
1. Customer orientation and service
2. Communication with internal and external teams
3. Incident recording for continuous improvement
#### **Main Responsibilities:**
* Attend to and guide customers regarding reception procedures;
* Maintain clear and efficient communication with internal and external teams to ensure proper operational flow;
* Record incidents and provide feedback for continuous service improvement.
#### **Mandatory Requirements:**
* Completed secondary education;
* Prior customer service experience, preferably at airports or related areas;
* Strong verbal and written communication skills;
* Availability to work rotating shifts, including weekends and holidays.
#### **Desired Qualifications (XX):**
* Bachelor's degree in Tourism, Hospitality, or related fields;
* Knowledge of foreign languages, especially English and Spanish;
* Customer service or hospitality training course;
* Proficiency with technology and digital tools.
#### **Benefits:**
* Meal Allowance:
* Medical Assistance:
* Dental Plan:
* Health and Wellness Programs:
* Educational Partnerships:
* Life Insurance
* Complimentary Services from Grupo Luck
#### **Work Schedule and Hours:**
* Shift Pattern: 12x36
* Working Hours: 7:00 AM to 7:00 PM