Job Summary: The professional will attend to and guide internal customers, ensuring efficient communication and proper operational flow, while recording incidents to support continuous improvement of service delivery. Key Highlights: 1. Attending to and guiding internal customers with a focus on continuous improvement. 2. Efficient communication with internal and external teams. 3. Availability to work rotating shifts, including weekends and holidays. #### **Main Responsibilities:** * Attend to and guide internal customers regarding reception procedures; * Maintain clear and efficient communication with internal and external teams to ensure proper operational flow; * Record incidents and provide feedback for continuous improvement of service delivery. #### **Mandatory Requirements:** * Completed high school education; * Prior experience in customer service, preferably at airports or related areas; * Strong verbal and written communication skills; * Availability to work rotating shifts, including weekends and holidays. #### **Desired Qualifications (XX):** * Bachelor’s degree in Tourism, Hospitality, or related fields; * Knowledge of foreign languages, especially English and Spanish; * Customer service or hospitality training; * Proficiency with technology and digital tools. #### **Benefits:** * ️ Meal Allowance: * Medical Assistance: * Dental Plan: * + ️ Health and Wellness Programs: * Educational Benefits: * Life Insurance * Complimentary Services from Grupo Luck #### **Work Schedule and Hours:** * Shift Pattern: 12x36 * 44 hours per week