**Description:** Assist students in person, by phone, WhatsApp, and email, providing information about courses, deadlines, documents, and the use of the e-learning platform; Carry out enrollments, re-enrollments, and guide students regarding academic and administrative procedures; Monitor and organize the schedule for in-person assessments, online exams, and mandatory activities; Issue certificates, attestations, payment slips, and other documents requested by students or coordination; Keep university system records up to date, accurately managing deadlines and registrations; Support students with basic technical questions about the virtual learning environment (login, accessing classes, submitting assignments, etc.); Communicate with university coordination, following institutional deadlines and guidelines; Ensure the organization of physical and digital files in the secretariat; Collaborate with the school's and campus's pedagogical and administrative teams, maintaining an organized, ethical, and student-oriented work routine. 2511090202181579745